Sometimes, various systems, whether they be computers, software, or IT infrastructure can cause issues and prevent a user from gaining access to Vurvey. This article is meant to help you troubleshoot potential solutions for gaining access to Vurvey when the issue is outside of our control.
✅ Step-by-Step Troubleshooting
1. Try Incognito Mode
This disables extensions and skips most cached data:
• Open a new Incognito Window:
Cmd + Shift + N (Mac) or Ctrl + Shift + N (Windows)
• Go to https://vurvey.app and try logging in again
If that works, the issue is probably with a browser extension or cached session.
2. Clear Vurvey Site Data (Cookies & Cache)
This clears old session data that may be causing problems:
• Go to: chrome://settings/siteData
• In the search box, type: vurvey.app
• Click the trash icon to remove any entries
• Then reload https://vurvey.app
3. Hard Refresh the Page
This forces Chrome to reload everything from scratch:
• Mac: Cmd + Shift + R
• Windows: Ctrl + Shift + R
4. Try a Different Network
Sometimes your office or home Wi-Fi may be blocking something unexpectedly:
• Turn off Wi-Fi on your mobile phone and turn on cellular data
• Enable a mobile hotspot from your phone
• Connect your computer to that hotspot and try loading https://vurvey.app
⚠️ Important: Be sure your phone is using cellular data, not the same Wi-Fi — otherwise it won’t isolate the network issue.
5. Disable Extensions Temporarily
Some browser extensions can block login or redirect behavior:
• Visit: chrome://extensions/
• Toggle off any ad blockers, VPNs, or privacy tools
• Refresh https://vurvey.app
6. Check for Chrome Updates
Just in case something is outdated:
• Go to: chrome://settings/help
• Chrome will auto-check for updates and apply them if needed
🛠 Deeper Diagnostics (If It’s Still Not Working)
7. Contact your Vurvey Account Manager
• Please provide the list of things you tried and any information you can to help us identify the cause and we will work with you to solve your access issue.